Suggested Scoring Changes for WTF Taekwondo

Posted on Categories Sports, Technology

While I was watching the 2015 Pan Am Games for Taekwondo and many other Taekwondo fights since electronic scoring came into effect – I always wondered how to make the sport more fun to watch, fun to compete in, and make accessible for all body types to proliferate the sport more. I am going to outline some suggestions below that can accomplish this.

Overall Goal

Change WTF (World Taekwondo Federation) scoring rules to encourage spectator friendly techniques such as multiple techniques (i.e. combinations) and power shots. This will also allow the sport to be accessible to many different body types (and not only to tall athletes as the sport currently favours). Continue reading Suggested Scoring Changes for WTF Taekwondo

Who Owns Churn and How Do You Fix it?

Posted on Categories Business, Client Success, Life, Sports, StartupTags ,

Churn is a signal into whether your customers are happy and getting value out of your product. It is also one of the five key performance indicators that business owners and investors look for to determine if a company is healthy or not (a healthy churn number is < 5%).

As VP Client Success at viafoura a big portion of that churn falls on my shoulders (I am happy to say that we are under that 5% number and very proud of keeping our customers happy and successful). Churn however is not a one person or one department responsibility. From my own experience and research Client Success has a direct impact for 50% of churn. But what about the other 50%?

I came across a great article from Preact (who sells customer success software). They surveyed their clients and came to the same conclusion I have when it comes to who owns churn.

Client success has a direct impact on 50% of the churn metric and for the other 50% Client Success has a strong influence on its direction. Continue reading Who Owns Churn and How Do You Fix it?

How Larry Page Leads a “Medium Sized Business”

Posted on Categories Business, Sports, Startup, TechnologyTags ,

I read an interview with Larry Page (CEO of Google) on Wired on how he leads his “Medium Sized Business” (He actually called Google a medium sized business – which I thought was a bit wacky)

He says that he encourages his team to think of products that produce 10X results. Instead of focusing on just incremental improvements or catch up with competitors – create amazing new things. He refers to gmail, which when launched had 100 times more storage than anything out there. He also mentions the self driving car and the wearable glasses.

Continue reading How Larry Page Leads a “Medium Sized Business”

Investors: Your Next Investment Should Have an Athlete as A Founder

Posted on Categories Business, Sports, Startup

When I think back to when I first started doing taekwondo at the age of 13 and reflect on how I trained, I am truly amazed at the similarities between running a startup and being a competitive athlete (I was on the Canadian National Taekwondo team from 2003-2007).

There are a lot of transferable skills that I took from my athletic career to my business career. I will list a few and give some specific examples on how they effected me. Before I do, I want to make a sport/business words translation legend:

Sport Word
Coach
Sport
Athlete
Training Partner
Competitor
Team Mate
Tournament
Injury
Loss
Win
Provincials
Nationals
Worlds
Olympics
Referee
Yourself
Ring
Business Word
Advisor
Business or Product
Business Owner
Co-founder
Competitor
Colleagues/Employees
Milestones
Setback
Loss
Win
You Got Funded
$1 M in revenues
$10 M in revenues
$100 M+ in revenues
Investor
Customer
Office

Continue reading Investors: Your Next Investment Should Have an Athlete as A Founder

Hello Internets

Posted on Categories Business, Sports, Startup, Technology, User ExperienceTags ,

Hello Internets!

This is my first post on my new wordpress platform. I plan to write at minimum weekly on various things that are happening in my life in the world of startups, business, taekwondo and other interesting things. I promise I will try to add as much value to my content as possible. I also want to use this blog as a mental history of the things I have been through in my life.

So welcome, and enjoy.

Ali Ghafour – Age 31